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Privacy Statement

At Patterson Veterinary we respect your privacy. Whether you place an on-line order, or e-mail us, your personal information is handled with your privacy and security in mind.
Information Collection and Use
Patterson collects information from our users at several different points on our IntraVet website:
  • Ordering
    We request information from the user on our order forms. Here, a user must provide contact information (like name and shipping address). This information is used specifically for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
  • Cookies
    Cookies are bits of information stored on your computer that enable us to customize your shopping experience and identify you when you return. Cookies can be disabled, but please keep in mind that if you do so, your browsing experience may be limited.
  • Log Files
    We use IP addresses to analyze trends, administer the site, and track user movement only within our website.
  • Communications
    Patterson may also retain the content of the communications that are sent to our customer service representatives.
Information Use
The information collected by Patterson is used to, among other things, aggregate statistical information, facilitate system administration, improve the content of the website, fill orders, and also to respond to user requests for information and to otherwise render service.
Patterson may also use the information collected to notify site users of changes to the website, to notify visitors of new products, special promotional offers, or for other legitimate business purposes.
To help us make notification emails more effective, we may receive a confirmation when you open email from Patterson Veterinary or IntraVet if your computer supports such capabilities.
If you do not wish to receive e-mails from us, please contact us.
Confidentiality and Disclosure
Patterson considers the personally identifiable information contained in our business records to be confidential.
Patterson does not provide any personally identifiable information to other companies except when necessary to render service.
We may disclose personally identifiable information about you to our employees for Patterson’s internal business purposes, as well as to outside auditors, professional advisors, service providers and regulators. We make these disclosures when the disclosure is necessary to render, or conduct a legitimate business activity. We may also be required by law or legal process to disclose certain personally identifiable information about you.
Patterson may use and disclose personally identifiable information as provided for by applicable law in order to perform legitimate business activity.
Some examples: billing and invoicing, administration, surveys, collection of fees and charges, marketing, service delivery and customization, maintenance and operations, technical support, hardware and software upgrades, and fraud prevention.
Legal Disclaimer
We make every reasonable effort to protect site user privacy as described. Nevertheless, we may be required by law to disclose personally identifiable information about a site user without his or her consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant. We may also use or disclose personally identifiable information about you without your consent to protect our customers, employees, or property.
Transmission of Information
Patterson transmits personally identifiable and non-personally identifiable information about you when you receive e-mail, or electronic documents. Our transmission of this information is necessary to render service. Patterson may use third parties to deliver some features and functions of service, such as electronic document delivery. These third parties are not permitted to use your personally identifiable information except for the purpose of providing their services.
Links
This website contains links to other sites. Please be aware that Patterson Veterinary is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each website that collects personally identifiable information. This privacy statement applies solely to information collected by Patterson Veterinary websites.