Testimonials

The Pender Veterinary Centre in Fairfax, Va., may be unusually large, with 18 doctors, 140 employees and 40 computer workstations, but when it came time to choose software they were looking for the same thing any veterinary clinic would want: a system that works and a company they could trust. That's why Dr. Don Powell and Dr. Mark Johnson chose IntraVet.

"Our hospital has some pretty sophisticated needs, and IntraVet can handle them. Not only are we a large practice, seeing over 250 patients every day, but we use the software very intensely. We're completely paperless in our Exotics clinic, and will soon be in our main hospital."

Choosing Integrity
"The most important criteria for me in choosing a software company was integrity. I've had several other software packages in the hospital in the past and when problems came up, the software company would tend to blame us, or the hardware – anything but their software. I've found that software companies are very good at not assuming any blame. So I was looking for an honest company that had integrity, and I found it in IntraVet.

"When we were looking for a new system, I searched through every software company, first to find ones that could handle the size of our clinic and our specific needs. Then, I called lots of references, both large and small. Over and over again I heard from users that IntraVet was run honestly. That's important to me because that's how we run our business, and I think it's something that can be hard to find in the software industry.

"As we made the conversion, it was a success because we really invested in the proper hardware, the proper backup procedures and in the training of our staff. The training went really well because IntraVet is very logical in flow, so the staff could pick it up very quickly, and new employees learn it very fast.

"For us the key feature of IntraVet is that there is no downtime. It always works."

Paperless Efficiencies
"Going paperless has made us much more efficient because we don't have the costs of starting to do business with someone, and we don't have to store all the files. But even more importantly, all the history is legible! Vets don't have a reputation for great handwriting but with our system, the doctor dictates notes to the assistant during the exam, and all the data is entered directly in IntraVet, so our notes are very concise and accurate. If we were ever challenged in a lawsuit, I'd be proud to show our records."

Building the Practice
"IntraVet's reminders system works very well. We are very pleased with this part of the system. We send all new clients a personal letter from me, and then we send our regular clients reminders in a newsletter type format.

"Another great marketing tool we've implemented is that we offer evening courses during the week. We just did one on "Birds Behaving Badly," which was a sell-out crowd (we can fit 50 people in our seminar room). We charge $15 per person for the seminar, which basically covers our cost for the doctor's time and the dessert we serve, so we don't make money on the event, but it is a huge marketing tool to cement relations with our clients. With IntraVet, we're able to pick out certain clients who may be interested in certain topics to market the seminars to them."

A Prescription for IntraVet
"For anyone looking for a practice management system, I would recommend that you go to a couple of practices that are using the system you are considering. Talk to the employees, not just the owner. Work with the demo system yourself so you can be sure of what you are getting.

"I would recommend IntraVet because it works, the price is fair and the company is honest. I don't think you could go wrong with IntraVet – it will do what you want it to do and it will be a positive experience. I researched all the companies out there and IntraVet is the best."